Shipping Policy & Information
US SHIPPING INFORMATION: We use the USPS (United States Postal Service) for shipments within the United States. Currently, our shipping costs are determined by price of the order. This helps us to determine shipping by way of flat rate boxes provided by USPS. All orders are shipped Priority Mail.
US Shipping Cost
*If the order is larger than what the Fourth Level will allow we will contact you with the actual shipping cost.
USPS Priority Mail is a very reliable service. However, there are times packages can be misdelivered or go missing due to package theft. BE AWARE OF YOUR LOCATION. If the tracking shows your package was delivered and you claim you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact us and we will require a signature delivery for your order, no matter the amount of the order. This may require an additional fee.
USPS Priority Mail offers 1-3 day shipping. BE ADVISED we require 1-3 business days to process your order (5-7 days for busier seasons, like Christmas). Sometimes weather can play a factor in some cases. For more information, go to USPS Priority Mail page at USPS.com. If there is another reason for a delay or your package was lost, please contact the USPS with the tracking information you received upon notification of package shipped. Responsibility to complete the delivery is that of the USPS. All we have at this point is the same tracking information you have.
INTERNATIONAL SHIPPING INFORMATION: It is hard to accurately price International orders as we have weight restrictions to adhere to so please allow us to quote you a shipping rate. Please be aware that your package will ship USPS Priority Mail only unless you contact us and make arrangements otherwise. This service does not have guaranteed tracking and insurance outside of the United States. By shipping this method, you agree that Sleepy Bee Worx is not responsible for your package at any time after it reaches US Customs. No refunds will be given for a lost or damaged package as we have no recourse ourselves to file a claim. BE AWARE OF YOUR LOCATION. No refunds or replacements will be given if you claim you did not receive your package but any tracking that is available shows that you did. Sleepy Bee Worx is not responsible for any fees incurred by Customs. If you have any concerns about these requirements whatsoever, please contact us at [email protected] so we can arrange an alternate form of shipment. This may require an additional fee.
FPO/APO: We are happy to ship packages to our service members and their families overseas.
Your satisfaction in receiving your order is important to us. If you have any questions or concerns pertaining to our shipping policies please email us at [email protected] or by mail at:
Sleepy Bee Worx
P.O. Box 396
Franklinville, NC 27248